Refund & Cancellation Policy

When you confirm a reservation you pay a booking deposit, shown at checkout before you pay. It is credited against your final bill. The deposit is a booking and service fee retained by ZROTON AUTOMATIONS Pvt Ltd; it is not paid to the restaurant.

• If you cancel, do not show up, or arrive outside your reserved dining window, the deposit is non-refundable.
• If the restaurant cancels, or does not honour your confirmed booking or offer, contact us and we will refund the deposit in full. The restaurant's record with us is also affected.
• If you are charged but your booking is not confirmed, or you are charged more than once for the same booking, contact us and we will refund the amount wrongly charged.

Where a restaurant accepts bill payments through Zroton, you enter your final bill amount and pay through a Zroton checkout link. Please check that the amount you enter matches your bill before paying; the restaurant may also check it.

• Offer discounts apply only if you pay within the dining window of your reservation.
• Bill payments are not refundable by Zroton for the food, drink, or service you received. Concerns about those should be raised with the restaurant.
• If a bill payment was charged in error (for example, a duplicate charge), contact us and we will review it and refund any amount wrongly charged.

For restaurants that do not accept bill payments through Zroton, you show your booking at the restaurant to get your discount and pay the restaurant directly the bill after the discount, less the booking deposit you already paid. ZROTON AUTOMATIONS Pvt Ltd is not a party to that payment.

Zro Coins are a promotional reward with no cash value. They cannot be refunded, redeemed for cash, or transferred, and they expire as described in our Terms.

Approved refunds are returned to the original payment method. They usually reach your account within 5–7 working days of approval, depending on your bank or payment provider.

Email admin@zroton.com with your WhatsApp number, the restaurant and date of your booking, and a short description of the issue. We may verify the details with the restaurant.

Grievance Officer: Aditya Sadana, ZROTON AUTOMATIONS Pvt Ltd (CIN U62099MP2026PTC085386), admin@zroton.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.