Terms of Service

Zroton is a WhatsApp-based platform that includes: (a) tools for Businesses to run broadcast campaigns, manage customers and contacts, track delivery analytics, and set up AI-assisted replies on top of the Meta WhatsApp Business Platform, on a subscription basis with usage-based message quotas; (b) a restaurant discovery and booking experience for Diners — our website and the Zroton Concierge on WhatsApp — in which verified restaurants may be listed, offers applied, table deposits collected, and bills paid; and (c) a rewards programme (Zro Coins and referrals).

ZROTON AUTOMATIONS Pvt Ltd is a technology platform and intermediary. We are not a restaurant, do not prepare or serve food, and are not a party to the dining arrangement between a Diner and a Business.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials (and, for Diners, control of the WhatsApp number used to log in) and for all activity under your account. Businesses must provide accurate, complete, and current registration and verification (KYC) information and keep it up to date.

Your use of the Service to send WhatsApp messages is subject to Meta's WhatsApp Business Messaging Policy, Commerce Policy, and related platform terms, in addition to these Terms. Businesses are solely responsible for:

• Obtaining valid opt-in consent from each contact before messaging them.
• Using approved message templates and complying with Meta's content and category policies.
• Honoring opt-out requests and applicable messaging frequency limits.
• The accuracy of contact data they upload or import.

We may suspend or throttle campaigns to protect your phone number quality rating, and we are not responsible for actions taken by Meta against your WhatsApp Business Account, including template rejections, quality downgrades, or account restrictions, whether or not caused by your use of the Service.

Paid plans, add-ons, and message credits are billed through Razorpay in accordance with the pricing, quota, and renewal terms shown at checkout and on our Pricing page. Subscriptions renew automatically until cancelled. Except as required by law or expressly stated otherwise, fees are non-refundable.

You are responsible for providing accurate billing details, including GSTIN where applicable, and for any taxes associated with your purchase. We may suspend access to paid features if a payment fails or a subscription lapses.

A Business is listed on our website and Concierge only after it completes verification and is approved by us; we may approve, reject, delist, or suspend any listing at our discretion, including where documents are inaccurate, expired, or incomplete. Listing does not constitute our endorsement of a Business.

Businesses set their own offers (including discount percentage, applicable day and dining window, number of table slots, and minimum bill) and are solely responsible for honoring every offer, discount, and reservation confirmed through the Service, for the accuracy of their menus, prices, hours, policies, and descriptions, and for the quality, safety, and legality of their food, service, and premises, including FSSAI and other licences. Offers applied to a booking are fixed as they stood when the booking was made. A slot represents one full table regardless of party size.

Zroton may also apply platform-funded incentives (such as Zroton Deals or Zro Coins). Unless a written agreement says otherwise, these do not reduce the amount a Business is entitled to receive under its Restaurant Partner Agreement.

The following applies to reservations and payments made through the Service:

• Booking deposit — a fixed booking deposit is collected when a Diner confirms a reservation through the Service. The deposit is a booking and service fee payable to Zroton; it is retained by Zroton and is not paid over to the Business. Where a Diner later settles the bill, the deposit is credited against the amount the Diner owes, as shown at checkout.
• Refunds — the booking deposit is non-refundable if the Diner cancels, does not show up, or arrives outside the reserved dining window. If the Business cancels or does not honour a confirmed reservation, Zroton will refund the deposit to the Diner on request. Other refunds are governed by our Refund & Cancellation Policy.
• Paying the bill through Zroton — where a Business has enabled bill payments, the Diner may enter the final bill and pay through a Zroton checkout link. The checkout shows the bill amount, deposit credit, the Business's discount, any Zro Coins applied, and any convenience charge before payment. The Business's discount applies only if the bill is paid within the dining window of the reservation. The Diner is responsible for entering the correct bill amount; Zroton does not verify it against the Business's records.
• Where a Business has not enabled bill payments through Zroton — the Diner presents the booking at the restaurant to avail the discount, pays the Business directly the bill amount after the discount, less the booking deposit already paid, and the deposit stays with Zroton. Zroton is not a party to, and has no responsibility for, that payment.
• Payments are processed by Razorpay and are subject to its terms. Payment links are single-use, time-limited, and expire if unpaid.

Where Zroton collects a bill payment on a Business's behalf, payment of the amount due to Zroton fully discharges the Diner's obligation to the Business for that amount. Zroton collects such payments as the Business's limited collection agent and settles them to the Business as set out in Section 7.

• Commission — on every bill paid through Zroton, Zroton deducts a commission of 8% of the bill amount after the Business's own discount, and the Business receives the balance. A different rate may apply only if agreed in writing.
• Settlement — amounts due to the Business are settled to the bank account provided in its verification details, on the schedule stated in the Restaurant Partner Agreement. We may hold, set off, or reverse amounts for chargebacks, disputes, fraud, incorrect bank details, overpayments, or amounts the Business owes us.
• Bank details — the Business is responsible for the accuracy of its bank details and for any loss resulting from incorrect details.
• Taxes — the Business is responsible for its own taxes (including GST on its sales). Zroton's commission is inclusive of applicable taxes, and Zroton issues tax invoices for it where required.
• Platform fees — the booking deposit and any convenience charge paid by a Diner are Zroton's revenue and are not shared with the Business.

Zro Coins are a promotional loyalty reward with no cash value. They are tied to a phone number, cannot be sold, transferred, exchanged for money, or refunded, and expire after the validity period shown in the Service (currently 15 days from the most recent credit). Coins are applied automatically to a later bill payment subject to the caps shown at checkout. Referral rewards are earned by the referrer only on a referred Diner's first few paid bills and are subject to caps. We may change, suspend, or end the programme, or adjust or void coins, at any time, and will void rewards obtained through fraud, self-referral, duplicate or fake accounts, or other abuse.

The Service uses artificial intelligence to draft templates, reply to messages, recommend restaurants, and assist with bookings. AI output may be inaccurate or incomplete, and is not professional advice. Businesses that enable AI replies are responsible for the information and instructions they supply and for monitoring AI conversations; they should treat AI replies as their own communications. The AI never sets a booking deposit amount or a payment amount — those are determined by fixed platform rules. Diners should confirm important details (such as timings, allergens, and prices) directly with the restaurant.

You agree not to use the Service to:

• Send unsolicited, deceptive, or unlawful messages, including spam, phishing, or malware.
• Upload or process contact data you do not have a lawful right to use.
• Make fraudulent, fictitious, or abusive bookings or payments, misreport a bill amount, or manipulate offers, Zro Coins, or referrals.
• Violate any applicable law, including data protection, consumer protection, food safety, or anti-spam regulations.
• Reverse-engineer, decompile, scrape, or attempt to extract the source code or data of the Service.
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
• Resell or white-label the Service without our prior written consent.

You retain all ownership rights to the customer/contact data, campaign content, menus, images, and other materials you upload ("Your Content"). You grant us a limited license to host, process, display, and transmit Your Content to provide the Service — including displaying a Business's published restaurant details, menus, and offers to Diners. You are solely responsible for Your Content and for ensuring it does not infringe any third-party rights or violate applicable law. Our handling of personal data is described in our Privacy Policy.

The Service, including its software, design, and branding, is owned by ZROTON AUTOMATIONS Pvt Ltd and protected by intellectual property laws. See our Copyright Policy for details. Nothing in these Terms grants you any right to use our trademarks without prior written consent.

The Service integrates with third-party platforms, including Meta (WhatsApp Business Platform), Razorpay (payments), Google (authentication, maps, and place ratings and reviews), Brevo (email), and AI model providers. Your use of these is subject to the respective third party's terms and policies, which we do not control. Ratings and reviews shown for restaurants originate from third parties and are not verified by us.

We may suspend or terminate your access to the Service, delist a Business, or withhold rewards, with or without notice, if you breach these Terms, misuse the Service, fail to pay fees due, or if required to do so by Meta, a payment partner, or applicable law. Businesses may cancel their subscription at any time from account settings; cancellation takes effect at the end of the current billing cycle. Provisions that by nature should survive termination (including payment, settlement, liability, indemnity, and dispute provisions) survive.

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation, the accuracy of listings, offers, ratings, or AI output, that a Business will honor a reservation or offer, or that message delivery, template approval, or account quality outcomes controlled by Meta will meet your expectations. Any dispute about food, service, pricing, or the dining experience is solely between the Diner and the Business.

To the maximum extent permitted by law, ZROTON AUTOMATIONS Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, or data, arising from your use of the Service, or for the acts or omissions of any Business or Diner. Our aggregate liability for any claim shall not exceed the greater of the fees you paid us (for Diners, the booking deposit and charges paid to us) in the twelve (12) months preceding the claim, or INR 10,000, except where law does not permit such a limit.

You agree to indemnify and hold ZROTON AUTOMATIONS Pvt Ltd harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, Your Content, your violation of these Terms or applicable law, and — for Businesses — the food, service, offers, and premises it provides to Diners and any failure to honor a reservation or offer.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. For Businesses, any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh (and, for Businesses that accept the Restaurant Partner Agreement, to the dispute-resolution terms of that agreement). For Diners, the courts of India have jurisdiction, and nothing in these Terms limits any right a Diner has under consumer protection law to approach the forum where they reside. Diners may raise a complaint with our Grievance Officer, Aditya Sadana, at admin@zroton.com; see also our Refund & Cancellation Policy.

We may update these Terms from time to time. Material changes will be notified via email, WhatsApp, or an in-app notice, and continued use of the Service after the effective date of such changes constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to admin@zroton.com. ZROTON AUTOMATIONS Pvt Ltd (CIN U62099MP2026PTC085386).